The campaign terms that apply to every case: who can order, how a contract comes about, prices, what we need from you, what Etsy controls, cancellation, and liability.
1. Who we are and what these terms cover
These campaign terms apply to every ranking campaign ordered from Upglider. Upglider is operated by Florin-Bogdan Alexe, Bonn, Germany; the full details are in the imprint. Below, “we” and “us” mean Upglider, and “you” means the seller who sends us a case.
We work only with businesses: Etsy sellers who run their shop as a trade or profession, whether full time, on the side, or as a one-person shop. We do not contract with consumers, and you confirm at checkout that you order for your business. The consumer right of withdrawal therefore does not apply to a campaign.
This is version 2026-09-27.1, effective 27 September 2026. Your case records the version you accepted, and a running campaign stays on that version even if we publish a newer one later.
2. What a campaign is
A campaign is a fixed-term service for one Etsy listing and the keywords approved in your case. During the campaign we carry out external promotion and search optimisation work aimed at placing the listing among Etsy’s first 15 results for each approved keyword, and we keep working on that position for the rest of the paid period. Our methods are our own and are not disclosed.
A trial is a short taste of the service, sold through a payment link: during the trial we work to move the listing up Etsy search by a few pages. A trial carries no top-15 promise and is not covered by the guarantee page.
Ranking campaigns target the USA or UK search market only. Your shop and billing address can be in any country; this limit applies to the search market, not your location. The USA is the default. To target the UK, request it in your case note before approval; our approval note will confirm the UK market. We do not accept ranking campaigns for other search markets.
We never ask for your Etsy password, never sign in to your account, and never edit your listing. Upglider is independent and is not affiliated with or endorsed by Etsy, Inc. We promise ranking work and the promise on the guarantee page. We do not promise sales, revenue, traffic figures, reviews, or any return on your investment.
3. Sending a case
Sending a case through checkout asks us to assess one listing and up to three keywords. It is not an order and creates no payment obligation. We may decline a case without giving reasons. To send a case you need a free account with your name, an email address, and a password.
By sending a case you confirm that you order for your Etsy shop as a business, not as a consumer, and that you know a campaign cannot be cancelled once it has started (section 10). Keywords must contain at least two words, must describe your product, and must not infringe anyone’s rights. Keywords cannot be added or changed after the case is sent.
4. How the contract comes about
When we approve your case we post payment instructions in your dashboard. That approval is our binding offer to run the campaign at the price shown in your case, and it stays open for 14 days from the approval note. You accept the offer by paying. The contract is concluded at the moment you make the payment; the campaign period starts when we confirm receipt in your dashboard.
If no payment arrives within 14 days we may close the case, and nothing is owed. The contract language is English. We store the terms version you accepted with your case; keep a copy of these pages if you want the full wording on hand.
5. Prices and payment
Campaign prices are shown in US dollars: $129 for 30 days, $349 for 90 days, $649 for 180 days. Keyword add-ons are charged once per campaign: $15 for each extra keyword of three or more words, and $36 for any keyword of exactly two words. All prices are final. No VAT is added or shown, because we use the German small-business rule in § 19 UStG.
Payment is due once, in full, after approval. You pay through the Whop link we post (credit card, Apple Pay, or Google Pay), or by instant bank transfer, bank transfer, or crypto using the details in your case. Fees charged by your own bank, card issuer, exchange, or the crypto network are yours to bear. For crypto, the amount that must reach our wallet is the US-dollar price at the rate stated in your case. Work starts only after we have confirmed receipt of the full amount.
6. Campaign start, processing, and duration
The campaign period is 30, 90, or 180 days from confirmed payment and includes the initial ranking work. Processing begins within 24 hours of confirmation Monday to Thursday, or within 72 hours Friday to Sunday. Once the listing is placed, we continue the work to hold the position until the campaign ends. Maintenance is work, not a promise that the listing sits in the top 15 every day; the guarantee page describes exactly what is promised.
Every status change and note is posted in your case dashboard. Check it regularly: we do not send email notifications at this time. The campaign ends automatically. Nothing renews; a further campaign is a new case.
7. The guarantee
The ranking guarantee is part of these terms. It sets out how a top-15 position is measured, when we check, how a dispute is handled, when the guarantee does not apply, and how refunds are paid. The guarantee is a voluntary promise on top of your statutory rights and does not limit them.
8. What we need from you
Keep the listing live, public, and purchasable for the whole campaign.
Do not change the listing’s title, tags, category, or main photo, and do not deactivate, delete, or renew it with changes, without telling us first by email. Such changes can reset the ranking and are covered by the guarantee’s exclusions.
Make sure the listing and your shop comply with Etsy’s policies and the law. We do not check that, and we cannot restore visibility Etsy removes because of it.
Do not run another ranking or traffic service for the same listing at the same time.
Give us accurate information and keep your account password to yourself.
9. Etsy and what we do not control
Etsy alone decides how its search works, what it shows to whom, and whether a shop or listing is restricted, suspended, or removed. Results vary by shopper, location, device, and time. We cannot influence or predict Etsy’s decisions and make no promise about them.
Read Etsy’s Seller Policy before you order. It prohibits manipulating clicks, carts, or sales to influence search, and Etsy may limit visibility or suspend accounts it believes have broken its rules. Our work uses external promotion and optimisation and needs no access to your account, but nobody can rule out an Etsy decision affecting your shop. If Etsy restricts your listing or shop during a campaign, tell us by email at [email protected]. We pause or stop the campaign at your request, and the guarantee page sets out the refund position.
10. No cancellation once the campaign has started
Before you pay, you can withdraw your case at any time by email to [email protected], and nothing is owed. Once we confirm your payment, the campaign starts and the work is committed: the external promotion and optimisation for your keywords is set up and paid for in the first days, and it cannot be taken back. A campaign therefore cannot be cancelled, paused, or shortened by you after it starts, and no part of the price is refunded for an early stop or a change of mind. That also applies when the position is reached before day 21: reaching it early is the campaign working, not a reason for a refund.
If you nevertheless ask us to stop, or stop cooperating, the price stays due, less only the expenses we actually save by stopping. Because the promotion is committed and paid for in the first days, that saving is normally nothing.
We may end a campaign for good cause if the listing is taken down, changed against section 8, found to breach Etsy’s policies or the law, or if you seriously breach these terms. In that case the price stays due, less any costs we save by stopping. If we cannot continue for reasons on our side, we refund the price for the days not yet delivered, without any deduction. Refunds under the guarantee are paid as described on the guarantee page.
11. Liability
We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body, or health, under the German Product Liability Act, and where we have given a guarantee. For simple negligence we are liable only for the breach of an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely, and then only for the foreseeable damage typical of this kind of contract.
Beyond that, liability for simple negligence is excluded. Etsy’s decisions about search, visibility, and accounts are not a breach on our part unless we caused them by breaking this contract. These rules also apply to the people who help us perform the contract. Nothing in this section limits rights that cannot be limited by law.
12. Data protection and confidentiality
How we handle your data is described in the privacy notice. Reports, notes, and screenshots we post in your case are for your own use; please do not publish them as an endorsement. We keep the details of your case confidential and use them only to run the campaign.
13. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice does not remove protection that the mandatory law of the country where you are based gives you and that cannot be set aside by agreement. If you are a merchant, a legal entity under public law, or a special fund under public law, the courts of Bonn have exclusive jurisdiction.
We are neither obliged nor willing to take part in dispute resolution before a consumer arbitration board. Should a provision of these terms be invalid, the rest remains in force. Changes to these terms apply to cases sent after the new version is published.